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Chromebook & Technology Help

Chromebook Information & Repair Procedures

Chromebook/Technology Help

If you are having Chromebook problems and need help, please use the form below to let the Teacher Librarian know you are in need of assistance. This should be submitted for instances such as a microphone not working, you cracked your screen, you need to replace your charger or any other Chromebook needs. Click on the Northview Chromebook Repair Request button below to fill out the form.

Northview Chromebook repair request

Students will need to check their student Gmail account for follow up information to their request. They will be emailed directions about troubleshooting problems and/or turning in a damaged Chromebook and receiving a loaner device (while supplies last).

General Information

The Ankeny Schools 1:1 Chromebook Initiative offers each 8/9 student a Chromebook. For more information regarding student and parent responsibilities, repair fees, acceptable use,  troubleshooting tips, and FAQ, please visit our Chromebook district policy page.

Ankeny 1:1 Initiative.

The link below will take you to the District website page detailing information about Securly and providing a link to sign up to receive a weekly email showing a preview of your child’s online activity.

Securly: Internet Filtering System

Contact your student’s teacher(s) for an invitation to join Google Classroom as a guardian and receive email summaries, you can be notified regarding missing work, upcoming work, and class activities (announcements and questions posted by the teachers).

GOOGLE GUARDIAN


Students Leaving the District

Transferring Google Account Information

If a student is leaving the district or graduating, they may want to download or transfer the items from an Ankeny Schools Google Account. Click on the links below for step by step directions.

DOWNLOAD YOUR GOOGLE ACCOUNT

This option creates an archive of whatever Google services they select and downloads it into one or more .zip files.  Drive files are converted to a similar file type (Docs to Word or RichText, Slides to PowerPoint, Sheets to Excel or .csv).  Students will need to save the archive (.zip files) to their personal computer, flash drive, or external hard drive.

TRANSFER YOUR GOOGLE ACCOUNT TO ANOTHER GOOGLE ACCOUNT

This step allows students to copy any of the files that they “own” directly to a new Google account.  This could be another .edu account (if they have their college info) or a personal Gmail account.  It does not appear to change the format of any of the files, but it appears like only some Google services are available. If students have a lot of data in their Drive account, they might also run into storage limits with a personal Gmail account. 

Contact Us

Melissa Dagel Profile
Teacher Librarian
Chromebook & Technology Help Profile